Email to TMNUT!
Dear Cust. Care,
I am very frustrated by tmnet streamyx as my adsl keeps blinking. I couldn’t even connect to the internet. I activate my account under log in id Adrian81 on Wednesday for the first time. I got to online for a mere one hour before it totally going into berserk adsl blinking mode. I make so many call to tmnet but still my problem persist. Tmnet today sent me a technician here and claim that you have troubleshoot my problem. But no! I still couldn’t log in. What is this? A treat for a new user? With online one hour and down for 4 days? I call your center again and they said they need another 2 working day. Is this a joke?
If my problem still couldn’t be solved, I will need to lodge a complaint to Tmnet GM and I will make sure to cc a copy to The Star, NST and many more.
You have tested my patient again and again. What will you feel if you pay for thing that doesn’t work? I am sure you will feel the same like I do. I need an explanation on this no matter what. I need this problem to be rectify.
Lastly I really hope that you can solved my problem. Please sent a technician here to troubleshoot until it’s all ok. I dun wan those techcian that said they want to go back HQ to check but later no respond and no result. If u were to sent your technician here even at 2am I will wake up and wait for this problem to be solved. I have spend too much money to set up all this thing.
Please feedback ASAP.
Best Regards,
Adrian Khoo
and this is their reply
Dear Mr. Khoo,
Thank you for your e-mail to TM Net. Firstly, we would like to apologise for the late reply.
With regards to your concern on connection problem issue, we regret to know that you are having such difficulties. We sincerely apologise for the inconvenience you encountered.
Please be informed that we have checked in our system and found out that you are facing frequent disconnection with your TM Net Streamyx connection currently.
Please be informed that we have already escalated this case to the technical department for investigation and it is still in progress currently. At the mean time, we really appreciate your kind patience, as we will try our best effort to resolve this problem.
Should you require further assistance or would like to submit any enquiry/feedback, kindly visit www.tm.net.my and click "Need Help? Contact our Customer Service".
We thank you for taking the time to write to us and look forward to serve you better.
Regards,
Selvam
Customer Care Support, Internet Services, Customer Service Management, TM Retail.
